Cape Cod Brass Polices and Terms of Service

PRICES: Prices are subject to change without notice. No prices are guaranteed. All shipments will be made at prices prevailing at time of shipment unless price protection is questioned in writing.

CANCELLED ORDERS: All non-shipped orders cancelled after 48 hours are subject to a 3% handling charge. Standard restocking fees apply, if order has been shipped. Special orders cancelled after 48 hours or after production starts, are subject to manufacturers current restocking policy and fees.  Emtek Products are subject to a 25% restocking fee on all returns.

RETURN CHECK POLICY: There will be a $25.00 service charge on all returned checks. All orders will be held until monies due are received. 

FREIGHT: Flat rate of $12.50 for U.P.S. / FedEx ground service within the lower 48 states. Additional charges apply for Hawaii, Alaska and International shipments. Shipping fees are non-refundable.

MINIMUM ORDER: There is no minimum order except where stated. 

BACK CHARGES: We are not responsible for, do not authorize, and will not accept any charges for the cost of any labor or material incurred for any repair, installation, service or replacement unless incurred with our prior written consent and agreement.

RETURNED GOODS: No merchandise may be returned without prior approval and be in original packaging. We do not accept returns of items that have been installed. Manufacturers defective goods or BBB errors are returnable within 30 days without penalty, when returned in original packaging and in resalable condition. Replacement products will be shipped immediately. Returned material (not mentioned above) is subject to a 25% restocking charge. Special orders may not be returned for credit.  Emtek Products are subject to a 25% restocking fee on all returns.

Prices are subject to change by the manufacturer, but current prices are quoted on the 800 Numbers as often as you wish to call. Written quotes will be valid for thirty days. Direct fax is available, 24 hours a day.

Orders ship to the customer within 4-5 business days.

Brought to you by Cape Cod Brass & Security Hardware Inc.